Warranty

Payment

How can I pay for my purchase?

We accept the following credit cards: Visa, MasterCard and Paypal.

Can I use an international credit card?

Yes

Are there any duty fees?

Orders under 60$ are usually duty-free. In the event of a duty fee for orders outside of Canada, the cost will be added to the customer’s bill.

What currency will be used to bill me?

Our Internet dealer is Desjardins (a Canadian banking company), so when you go to the cash register, the purchase cost will be converted into Canadian currency on your credit card. N.B. If you are using Paypal, you will be charged with the chosen currency.

Is your website secured?

When you get to the cash register you are re-directed to the secured encrypted web page of our Internet dealer (Desjardins). Desjardins meets the industry security standards including the PCI-DSS (Payment Card Industry – Data Security Standard; PCI Data Security Standard)

Shipping

What carrier company does KiteFix use to send the products?

All our orders are shipped via Canada Post and UPS

Will I receive a tracking number?

KiteFix uses the UPS and Canada Post service. Unfortunately, Canada Post does not include a tracking number.

Do you ship worldwide?

Of course! KiteFix ships anywhere on the planet.

When will I receive my order?

The delivery delay is usually from 5 to 10 business days.

How can I get my order faster?

Contact us as soon as you have placed your order and we will offer you faster delivery alternatives.